Maple Leaf Adventures - Privacy Policy

We are committed to protecting your privacy and the security of information you provide to us. Our goal is to maintain the highest quality of service and integrity in all of our dealings. Maple Leaf Adventures ("Maple Leaf") will not sell, rent, lease or disclose customer information to third parties unless required by law or unless you provide consent to such a disclosure.

Other terms of Maple Leaf's privacy policy are as follows:

Information Collection

When you engage in activities on our website or with our staff, like booking trips, requesting brochures, or subscribing to newsletters and e-mail publications, Maple Leaf may ask you to provide us with information.

By choosing to enter and submit the requested information when prompted, you are consenting to Maple Leaf's collection, use, and disclosure of such information for the purposes of providing the services to you as outlined herein.

How We Use Your Information

Any information collected will be used only by Maple Leaf to improve our trips, services and website, or to communicate with you in the form of newsletters and notices if you give us permission to do so. Maple Leaf uses information and/or e-mail addresses for internal purposes only and does not sell, lease or rent information to third parties.

Buying a Trip

Information we ask you to provide when purchasing or ordering will be only the information necessary to process your purchase or order. When fulfilling an order we will ask for your name, e-mail address, address (for mailing purposes), telephone number and credit card number, type and expiration date (if paying by credit card). We will use this information only for matters related to your order or product registration unless you request otherwise.

To complete the booking of your trip, we will ask you to fill out a guest questionnaire. We will use this information only so that we may get you help in an emergency, arrange your entry into the United States or Canada on an international tour (such as an Alaska trip), and to improve the service we provide to you.

Maple Leaf Newsletter and Information List Memberships

When you consent to receive brochures or newsletters, Maple Leaf may use information it has collected to provide you with mailed or e-mailed notices according to the preferences that you indicate to us. This may include notice in the form of newsletters, website update notices, notification of the availability of new trips or updates as well as information on promotions and special offers. You can elect to not receive any further notices from Maple Leaf, either by 1) unsubscribing directly to any e-mail you receive, or 2) by calling our office.

Maple Leaf Website or Maple Leaf Surveys

The purpose of this information request will be optional and required only to engage in certain activities. Additional information we may ask you to provide when choosing to engage in other activities on our website include name, mailing address, telephone number, facsimile numbers, e-mail address, and other demographic information that will enable us to better understand the requirements of our customers and to continue to provide high quality trips and services.

Website Activity

Maple Leaf may profile website activity and compile data in aggregate form in order to better understand visitor activities and the success of our materials. This information is important to us as it enables us to continue to provide experiences specific to our customers' interests. Site visitor behavior information is compiled in aggregate and does not represent individually identifiable information. Maple Leaf may use cookies on its websites to help us publish content relevant to our customers needs and wants, both while you are visiting our website and potentially through a Google remarketing service or similar service after you have visited our website; such a service may show ads about our offerings on websites that already host ads from these services.

Maple Leaf may link website visitors to websites operated by third parties who are select partners of Maple Leaf. Maple Leaf attempts to select reputable partners but does not guarantee the security of any personal information disclosed on those sites.

Security of Your Personal Information

Maple Leaf takes the protection of the personal information you provide very seriously. Personal information collected is stored in password-controlled servers with limited access. However, perfect security on the Internet does not yet exist and we cannot warrant that our transfer of data over the Internet is impenetrable or invulnerable to hackers.

Maple Leaf may hire certain outside contractors to perform services or functions on our behalf (such as customs brokering for our Alaska trips). We will only provide those companies the personal information they need to complete the desired service. They are not permitted to use customer information for any other purpose and are obligated to keep your customer information confidential.

Information submitted to Maple Leaf may be transferred across national boundaries to or from our staff/partners in other countries. Maple Leaf will only disclose information if required to do so by law, legal process or if in good faith it is deemed necessary for the public interest.

Privacy Issues and Concerns and Altering or Correcting Information

At any time you may review, alter or remove any personal information, including the permitted uses of your personal information, by contacting Maple Leaf Adventures at:

Maple Leaf Adventures
PO Box 8845, Stn Central
Victoria, British Columbia, V8W 3Z1
Canada

If you have any questions or concerns regarding our online privacy policy or should you wish to withdraw your consent, contact us by e-mail at mapleleaf@mapleleafadventures.com

Phone: Toll free in North America 1-888-599-5323

International 1-250-386-7245

Fax: International 1-250-386-7246